Privacy Policy

Gloster Engineering Design Ltd ("GED", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation or enquire about our engineering consultancy services.

Our website does not currently provide customer accounts, client logins or online portals. We primarily collect information that you provide directly to us.

1. Information We Collect

Depending on how you contact or interact with us, we may collect:

• Your name
• Company or organisation name
• Email address
• Telephone number
• Project and enquiry information
• Files or documents you voluntarily submit
• Communication records
• Any other information you choose to provide

Our website or hosting services may also collect limited technical information, including:

• IP address
• Browser and device type
• Pages visited
• Date and time of access
• Referring website
• Basic security and diagnostic information

2. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Prepare quotations and proposals
• Provide information about our services
• Discuss potential or existing projects
• Deliver engineering consultancy services
• Communicate with clients, suppliers, consultants and other business contacts
• Maintain appropriate project, contractual and business records
• Operate, secure and improve our website
• Meet legal, regulatory, contractual and accounting obligations
• Establish, exercise or defend legal claims where necessary

We do not sell or rent personal information.

3. Lawful Bases for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to respond to your request or take steps before entering into a contract
• It is necessary to perform a contract with you or your organisation
• It is necessary for our legitimate business interests, including managing enquiries, operating our business and maintaining professional relationships
• It is necessary to comply with a legal obligation
• You have provided consent where consent is required

Where we rely on legitimate interests, we consider whether those interests are balanced against your rights and freedoms.

4. Sharing Your Information

We only share personal information where reasonably necessary. Recipients may include:

• Website hosting, email and IT providers
• Cloud storage and business-software providers
• Professional advisers, including accountants, insurers and legal advisers
• Consultants, specialists and subcontractors involved in delivering a project
• Public authorities or regulators where disclosure is legally required
• A purchaser or successor if our business or assets are reorganised or transferred

Service providers must only use information for the agreed purpose and must protect it appropriately.

We do not sell personal information to third parties.

5. International Transfers

Some technology or cloud-service providers may process information outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that personal information receives a level of protection consistent with applicable UK data-protection law.

6. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, delivering services, maintaining project records and meeting legal, regulatory, contractual, insurance and accounting requirements.

Retention periods may vary according to the nature of the enquiry, project or legal obligation. When information is no longer required, it will be securely deleted or anonymised where appropriate.

7. Your Data-Protection Rights

Subject to applicable UK law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of information where applicable
• Withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal limitations.

To exercise a right, contact us using the details below. We may need to verify your identity before completing a request.

If you have concerns about how we use your personal information, you may have the right to complain to the UK Information Commissioner's Office. We encourage you to contact us first so that we can try to resolve your concern. You can reach the Information Commissioner's Office directly.

8. Cookies and Website Technologies

Our website may use strictly necessary cookies to provide security and essential functionality.

If analytics, advertising or other non-essential cookies are introduced, they must not be activated until the required consent controls and Cookie Policy have been implemented.

You can review our current cookie usage in full in our Cookie Policy.

9. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure.

No internet transmission or electronic-storage method can be guaranteed to be completely secure.

10. Third-Party Links

Our website may link to websites operated by third parties. We are not responsible for their content or privacy practices. Users should review the privacy information provided by those third parties.

11. Children's Information

Our services are intended for businesses and professional clients and are not directed at children. We do not knowingly collect personal information from children through this website.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, legal obligations or data-handling practices. The latest version will be published on this page with an updated revision date.

13. Contact Us

Gloster Engineering Design Ltd
Email: Enquiries@glosterengineeringdesign.com
Telephone: +44 7504 748465